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System Availability: Systems and services are operational above a certain percentage of time, based on those tracked on our IT Systems Status Page.
Ticket Response Time: Tickets of all priorities are responded to above a certain percentage.
Ticket Resolution Time: Tickets of all priorities are resolved above a certain percentage.
User Satisfaction Survey Rating: Feedback is collected through surveys automatically sent after every 5th ticket resolved per user.
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System Availability: 99% Ticket Response Time: 95% Ticket Resolution Time: 90% User Satisfaction Survey Rating: 90% |
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