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WebEx by Cisco is a softphone client app that allows fulltime faculty and staff to make and receive phone calls with their work number on their CCAD-issued computer. It also allows users to check and manage voicemail, and forward calls.
To launch the WebEx softphone client on a Windows computer, open the Windows menu at the bottom left of your screen, type “webex”, and open the WebEx app from the search results. On a Mac, open Finder at the bottom left of your Dock, go to the Application folder, and open the WebEx app.
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In order to use WebEx softphone, you have to complete the first time setup: |
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Make calls
Click the Keypad button from the menu on the left. Click the numbers on the keypad or type numbers on your keyboard to dial phone numbers. You can also search for colleagues by typing their first or last name.*
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While WebEx supports video calls between CCAD numbers, it doesn’t have nearly as many features as Microsoft Teams or Google Meet, such as chat and file sharing. Use WebEx for audio calls only. |
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Call Forward
To forward your calls to another number, click the Call Settings button at the bottom left and then click Open Call Preferences.
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To turn off call forwarding, click the Call Settings button at the bottom left of WebEx and change the Call Forward drop down back to Do Not Forward Calls.
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Voicemail
Click the Voicemail button from the menu on the left. Any voicemail you have received will appear here, and a copy of your voicemail will also be attached and emailed to your CCAD address. The blue number indicates how many messages you haven’t listened to yet. These messages will also appear bold in the list and have a blue dot to the right of them. The caller ID, date, and length is shown next to each message.
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Mouse over or click messages to reveal buttons to quickly play the message or to open a new window showing more detailed information such as what time they were received, the number of the caller. You can also play the message here, skip to specific parts of the message, or call the number back.
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What’s my number?
Forgot what your work number is? Click your profile circle at the top left of WebEx and click Edit Profile. Listed under your email address is your work number.
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WebEx settings
Click your profile circle at the top left of WebEx and click Settings. In this guide we’re only going to focus on Audio, Notifications, and Devices.
Audio
In Audio settings, you can select and test the audio devices for your speaker and microphone.
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Notifications
In Notifications, you can choose the ringtone that is used when you receive calls.
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Devices
In Devices, uncheck the first box labeled Ultrasound.
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WebEx softphone will automatically use whatever device your system sound is set to, whether it’s the internal speakers, a soundbar on your monitor, or headset you’ve connected via BlueTooth or USB. |
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