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Table of Contents
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Make calls

Click the Keypad button from the menu on the left. Click the numbers on the keypad or type numbers on your keyboard to dial phone numbers. You can also search for colleagues by typing their first or last name.*

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Info

While WebEx supports video calls between CCAD numbers, it doesn’t have nearly as many features as Microsoft Teams or Google Meet, such as chat and file sharing. Use WebEx for audio calls only.

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Call Forward

To forward your calls to another number, click the Call Settings button at the bottom left and then click Open Call Preferences.

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To turn off call forwarding, click the Call Settings button at the bottom left of WebEx and change the Call Forward drop down back to Do Not Forward Calls.

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Voicemail

Click the Voicemail button from the menu on the left. Any voicemail you have received will appear here, and a copy of your voicemail will also be attached and emailed to your CCAD address. The blue number indicates how many messages you haven’t listened to yet. These messages will also appear bold in the list and have a blue dot to the right of them. The caller ID, date, and length is shown next to each message.

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Mouse over or click messages to reveal buttons to quickly play the message or to open a new window showing more detailed information such as what time they were received, the number of the caller. You can also play the message here, skip to specific parts of the message, or call the number back.

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What’s my number?

Forgot what your work number is? Click your profile circle at the top left of WebEx and click Edit Profile. Listed under your email address is your work number.

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WebEx settings

Click your profile circle at the top left of WebEx and click Settings. In this guide we’re only going to focus on Audio, Notifications, and Devices.

Audio

In Audio settings, you can select and test the audio devices for your speaker and microphone.

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Notifications

In Notifications, you can choose the ringtone that is used when you receive calls.

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Devices

In Devices, uncheck the first box labeled Ultrasound.

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