How to Clear Your Cache for Self Service
Having trouble signing into Self Service? You can try clearing your data for the site in your browser. This is also known as “clearing your cache.” Follow the instructions on this page to delete site data for Chrome and Firefox.
Note: Self Service can have issues in Safari or Microsoft Edge. It’s best to use Chrome or Firefox.
Chrome
Open Chrome, click the Settings menu at the top right, and choose Settings.
Click Privacy and Security and scroll down and click See all site data and permissions.
Type “ccad.edu” in the search bar at the top and expand the settings for ccad.edu. Click the trash can next to ss.ccad.edu to remove the site data for Self Service.
Close and reopen Chrome, and try to sign into Self Service again.
Firefox
Open Chrome, click the Settings menu at the top right, and choose Settings.
Click Privacy & Security and scroll down and click Manage data.
Type “ccad.edu” in the search bar at the top and select ccad.edu. Click Remove Selected at the bottom left to remove the site data for Self Service, and then click Save Changes.
Close and reopen Firefox, and try to sign into Self Service again.
Need more help?
Contact the IT Help Desk at 614.222.6174 or helpdesk@ccad.edu. You can also stop by and visit us during open hours in the Packard Library on the ground floor of the Canzani building.