IT Help Desk & Digital Print Lab | Services & Hours

 

Kinney Hall 220 • 614.222.6174 • helpdesk@ccad.edudigitalprintlab@ccad.edu

The IT Help Desk & Digital Print Lab are located in Kinney Hall 220. Help Desk staff are available from 9 AM-5 PM for drop-in or scheduled IT needs, student workers are at the front desk for extended hours to help with printing or troubleshooting technology.

See the services we offer below, or email us at helpdesk@ccad.edu to submit a ticket. For urgent issues, like problems with A/V systems during class time, please call us at 614.222.6174.

 


IT Help Desk & Digital Print Lab Hours

Monday – Thursday 8 AM - 8PM
Friday 8 AM - 5 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed

Help Desk Services

The Help Desk can provide assistance to Students, Staff, & Faculty who need assistance with the following.

Service (click for help getting started)

URL to access service

Service (click for help getting started)

URL to access service

CCAD email

mail.ccad.edu

Moodle

moodle.ccad.edu

Self Service

ss.ccad.edu/SelfServ/Home.aspx

My CCAD

my.ccad.edu

Wireless printing

print.ccad.edu (only available on ARTNET WiFi)

Adobe Creative Cloud

adobe.com/creativecloud/desktop-app.html

Classroom A/V systems

 

Hardware and software issues

 

Office phones and voicemail

 

Microsoft Teams

microsoft.com/microsoft-teams/download-app

Office 365

office.com

Campus WiFi

ARTNET, GUESTNET, Eduroam

Scanners

 

We cannot do in- or out-of-warranty repairs, we can only offer diagnostic services. Repair must be fulfilled by the vendor or manufacturer of the device.

Digital Print Lab Services

Please see our Digital Print Lab page.