IT Help Desk | Services & Hours
- Eileen Galvin
- Former user (Deleted)
- License Management
- Former user (Deleted)
Packard Library • 614.222.6174 • helpdesk@ccad.edu
The IT Help Desk is located in the Packard Library in the ground floor of the Canzani building. IT Help Desk Technicians are available Mon-Fri from 8AM - 5PM for drop-in or scheduled IT needs, and student-workers at the front desk are available to help with troubleshooting technology.
See the services we offer below, or email us at helpdesk@ccad.edu to submit a ticket.
For urgent issues, like problems with A/V systems during class time, please call us at 614.222.6174.
IT Help Desk Hours
Monday – Thursday 8AM - 6PM
Friday 8AM - 5PM
Saturday 8:30AM - 12:30PM
Sunday Closed
Help Desk Services
The Help Desk can provide assistance to Students, Staff, & Faculty who need assistance with the following.
Service (click for help getting started) | URL to access service |
|---|---|
CCAD email | |
Moodle | |
Self Service | |
My CCAD | |
Wireless printing | |
Adobe Creative Cloud | |
Classroom A/V systems |
|
Hardware and software issues |
|
Office phones and voicemail |
|
Microsoft Teams | |
Office 365 | |
Campus WiFi | eduroam, GuestNet, DeviceNet |
Scanners |
|
We cannot do in- or out-of-warranty repairs, we can only offer diagnostic services. Repair must be fulfilled by the vendor or manufacturer of the device.