Already installed ZBrush but the license just won’t work? Jump down to the troubleshooting section.

Instructions to download and install

Mac

1. Click this link to download the installer .zip archive. If you see a “Can’t scan for viruses” warning pop up, click Download anyway.

2. ZBrush for Mac folder will be downloaded to your Downloads folder. Open the folder.

3. Right-click ZBrush 2021.5.1.pkg.zip and choose Open to open the installer and follow the prompts to install the ZBrush app. Note: Due to a macOS security restriction if you double-click the file you may not be able to open it.

4. Go to your Applications folder and locate the ZBrush folder. Open it and double-click the ZBrush app to open it. Remember to close it when you’re done to release the license!

5. Finally delete the ZBrush for Mac folder from your Downloads to free up that 1.2 GB of space.

Windows

1. Click this link to download the installer .zip archive. If you see a “Can’t scan for viruses” warning pop up, click Download anyway.

2. ZBrush for Windows.zip will be downloaded to your Downloads folder. Right-click and Extract all.

3. Open the ZBrush_2021.5.1 folder and double-click ZBrush_2021.1.5.1_FL_Installer.exe to open the installer and follow the prompts to install the ZBrush app. Note: complete the Zbrush installation with defaults (changing the install location may cause the license to not work)

4. Next, open the Post folder and double-click PostInstall.vbs to build the floating license.

5. Open the Start menu and scroll all the way down to Z to locate the ZBrush folder. Open it and double click the ZBrush app to open it. Remember to close it when you’re done to release the license!

6. Finally delete the ZBrush files from your Downloads to free up that 1.2 GB of space.

If you encounter any issues or have questions, please contact the IT Help Desk by calling 614-222-6174 or by emailing helpdesk@ccad.edu.

ZBrush license issues & troubleshooting

So you’ve downloaded ZBrush following the instructions above. You’ve run the “PostInstall” script. But something still isn’t working right! Try the instructions below, or reach out to the Help Desk at helpdesk@ccad.edu for more support.

First things to try

• Make certain that you're installing ZBrush to the default location (not a secondary HDD or SSD). 

• Reboot your computer and try launching the application after installation.

• Uninstall and reinstall ZBrush.

• Disable Windows Defender and any other anti-virus software you might have. Then, uninstall and re-install ZBrush again and try to launch. (If it's successful, you should be able to re-enable your anti-virus software.)

“The floating license lib could not be found. Unable to check out license”

If you’re still receiving a message like this, there may be a firewall between you and the server. If you’re feeling tech savvy you can follow the instructions below, or contact us at helpdek@ccad.edu and we can help you out.

These instructions are for Windows computers only.

Step 1: Edit the license file

1. Navigate to \Program Files\Pixologic\ZBrush 2021 FL\Licenses. Right click the .lic file and open in Text Editor.

2. After ISV pixologic add a space and then port=2377

3. Replace 172.16.36.12 with license3.ccad.edu

4. Save and exit the file.

Step 2: Open TCP ports

You will need to do this twice, once for port 2376 and once for port 2377.

1. Navigate to Control Panel > System and Security > Windows Firewall.

2. Select Advanced settings and highlight Inbound Rules in the left pane.

3. Right click Inbound Rules and select New Rule.

4. Add the port you need to open and click Next.

5. Add the protocol (TCP) and the port number into the next window and click Next.

6. Select Allow the connection in the next window and hit Next.

7. Select the network type as you see fit and click Next.

8. Name the rule and click Finish.