Google FAQ

Thank you to everyone who has responded to our emails leading up to our switch to Google. In an effort to further support everyone during this transition, we have created this FAQ adressing your questions and concerns.

If you have a question that is not listed below, please email tecproject@ccad.edu and let us know.

And always, if you are experiencing technical issues please contact the Help Desk by emailing helpdesk@ccad.edu or calling 614-222-6174.

–Your friendly Information Technology department

Gmail questions

Go to either mail.ccad.edu, or Gmail.com. Enter your faculty/staff email address and click Next. You will see the login screen with the Art Sign background. Enter the same password you use for your email now and click Sign in.

Yes, you will log into Gmail with the same faculty/staff email address you use now..

After Friday 5 PM, you will be able to log into your new CCAD Gmail account. While most mail and calendar items will be fully transferred at that time, there may be items still being migrated over to Gmail. Once all of these migration processes are complete and you can expect to see all items, we will notify you.

If after that point you notice any items are missing from your email or calendar, please notify the Help Desk at 614-222-6174 or helpdesk@ccad.edu.

Yes. All email and calendar items that were in your Outlook will be transferred into your Google account.

Yes. Any folders that you previously created in Outlook should be transferred over to your new Gmail account. Look for an “_Inbox” folder. Once you click on this folder, all of your folders, and the email within those folders, should appear as they were before.

Outlook questions

Google Calendar questions

Google Apps questions

 

Account, password questions

 

Other questions