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Improving
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Internet performance when working remotely or working from home
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Working remotely? Understanding your internet connection capacity is an important component to a successful remote work experience. This article will provide information and best practices when it comes to internet connections. |
Weak wi-fi WiFi signal or a poor broadband internet provider -- — meaning less than 15 Mb/s download speeds, 5 Mb/s upload speed, or high latency -- — can make it difficult to work remotely.
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Fiber and cable internet providers (Wow XfinityAT&T, Spectrum, WOW!, etc.) generally offer the highest quality connection and will work well for remote work.
DSL service is a generally lower-quality service but is the best choice for some rural neighborhoods and homes.
A cellular hotspot may work, depending on the strength of the cellular coverage in your area, but often restricts how much bandwidth you can consume.
Satellite broadband (HughesNet, etc.) and dial-up internet options won’t work well for access CCAD resources.
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If possible, directly connecting to the internet router or access point via a wired (Ethernet) cable will provide the best quality, especially for audio/video applications like Skype for Business or Microsoft Teams .
If you connect via Ethernet, you don’t need to worry about wi-fi WiFi quality.
If you need to use wi-fiWiFi, the quality of your wireless connection will significantly impact your overall internet quality.
Avoid having two or more walls or one floor between your computer and your home’s internet router/access point.
Houses larger than 1,500 square feet or so (depending on layout and building materials) will usually need multiple wireless access points for good house-wide coverage.
If you’re using the wireless access point that came with your internet connection, note that these often have average to poor coverage.
Consider installing a newer wi-fi WiFi access point, or wi-fi WiFi mesh networks that cover your home with multiple access points. The Wirecutter by The New York Times regularly tests and recommends WiFi access points and mesh hardware.
Wi-fi signals are transmitted at two different frequency modes: 2.4 GHz and 5 GHz. 2.4 GHz is an older technology; it’s more prone to interference and runs at slower speeds.
For best results, make sure your computer is using 5 GHz wi-fiWiFi; then, disable 2.4 GHz on your router and update other devices on your network to use only 5 GHz.
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15 megabit per second (Mb/s) or better download speed
5 megabit per second (Mb/s) or better upload speed
A ‘ping time’ of less than 75 milliseconds
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Requesting a new router from your ISP
If you cannot connect to the CCAD VPN using your CCAD-issued computer, you may need to request a new router from your Internet Service Provider (ISP) such as AT&T, Spectrum, or WOW!. Some modems, such as all-in-one modem/routers manufactured by Technicolor, are not compatible with CCAD VPN access.
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If this is the case, we suggest that you contact your ISP and ask for a new modem.
After providing them with basic customer information to open a support case, here is a basic script for reporting this issue.
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If you have not completed basic troubleshooting steps before contacting your ISP such as restarting your modem/router, moving closer to your modem/router, or restarting your computer, follow their instructions to complete these steps. Otherwise, let them know you have already been through this troubleshooting. |
“I’m working from home and I’ve got a modem that my IT department has advised me is not compatible to connect to our work VPN. I need to be able to connect to our work VPN and access company network resources so I can do my job. Can you please help me put in a request for a replacement modem?”
(if you have an all-in-one modem/router by Technicolor)
“Others I work with had a Technicolor modem and also were unable to connect to our company VPN. Once their ISPs issued them a replacement, they were able to connect successfully.”“Those that were able to get a replacement modem by Arris said that it worked well for them. Can I please request an Arris replacement modem?”
If you still need assistance or guidance with your Internet or VPN connectivity at home, please reach out to us by emailing helpdesk@ccad.edu or calling 614.222.6174.
Article used with permission by
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Davidson College
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