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Improving Internet performance when working remotely or working from home
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Working remotely? Understanding your internet connection capacity is an important component to a successful remote work experience. This article will provide information and best practices when it comes to internet connections. |
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We recommend you test your internet service to make sure you are ready to work. We recommend using the free speedtest.net website or iOS/Android app. This provides an end-to-end test of all the factors affecting your device’s connection: your internet provider, your home network setup, and the device you’re on.
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15 megabit per second (Mb/s) or better download speed
5 megabit per second (Mb/s) or better upload speed
A ‘ping time’ of less than 75 milliseconds
Requesting a new router from your ISP
If you cannot connect to the CCAD VPN using your CCAD-issued computer, you may need to request a new router from your Internet Service Provider (ISP) such as AT&T, Spectrum, or WOW!. Some modems, such as all-in-one modem/routers manufactured by Technicolor, are not compatible with CCAD VPN access. If this is the case, we suggest that you contact your ISP and ask for a new modem.
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If you still need assistance or guidance with your Internet or VPN connectivity at home, please reach out to us by emailing helpdesk@ccad.edu or calling 614.222.6174.