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Improve Internet performance while working or learning remotely
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from home
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Working or Learning remotely? Understanding your internet connection is an important part of a successful remote work or learning experience. This article will provide information and best practices when it comes to your Internet connection. |
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If possible, directly connecting to the internet router or access point via a wired (Ethernet) cable will provide the best quality, especially for audio/video applications like Microsoft Teams .
If you connect via Ethernet, you don’t need to worry about WiFi quality.
If you need to use WiFi, the quality of your wireless connection will significantly impact your overall internet quality.
Avoid having two or more walls or one floor between your computer and your home’s internet router/access point.
Houses larger than 1,500 square feet or so (depending on layout and building materials) will usually need multiple wireless access points for good house-wide coverage.
If you’re using the wireless access point (often called your WiFi modem) that came with your internet connection , note that these often have average to poor coverage.
Consider installing a newer WiFi access point, or WiFi mesh networks that cover your home with multiple access points. The Wirecutter by The New York Times regularly tests and recommends WiFi access points and mesh hardware.
Wi-fi signals are transmitted at two different frequency modes: 2.4 GHz and 5 GHz. 2.4 GHz is an older technology; it’s more prone to interference and runs at slower speeds.
For best results, make sure your computer is using 5 GHz WiFi; then, disable 2.4 GHz on your router and update other devices on your network to use only 5 GHz.
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15 megabit per second (Mb/s) or better download speed
5 megabit per second (Mb/s) or better upload speed
A ‘ping time’ of less than 75 milliseconds
Faculty/Staff: Requesting a new router from your ISP
If you cannot connect to the CCAD VPN using your CCAD-issued computer, you may need to request a new router from your Internet Service Provider (ISP) such as AT&T, Spectrum, or WOW!. Some modems, such as all-in-one modem/routers manufactured by Technicolor, are not compatible with CCAD VPN access. If this is the case, we suggest that you contact your ISP and ask for a new modem.
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If you still need assistance or guidance with your Internet or VPN connectivity at home, please reach out to us by emailing helpdesk@ccad.edu or calling 614.222.6174.
Article used with permission by Davidson College