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The IT Help Desk is ready and willing to help. If you have any questions or are experiencing issues with technology, contact us by emailing helpdesk@ccad.edu, calling call 614.222.6174, or stopping stop by Kinney Hall room 220. Click here for more information about Help Desk hours and services.
The Help Desk can provide troubleshooting and repair for CCAD owned computers and technology. We are limited in the help we can provide with personally owned computer equipment, but we can help troubleshoot software issues and advise with next steps such as reaching out to a repair fulfillment center. We will not be able to help with reinstalling the operating system or providing in- or out-of-warranty repair services for personally owned systems.
Many issues people have with their personal computers are the result of spyware and adware software, collectively called malware that is often installed without the knowledge or consent of the computer owner by visiting suspicious websites or by downloading dubious programs. Malware may make your computer run slower and may even keep your computer from working on the network. If you think you have malware on your computer, the Help Desk can assist you with detection and removal.
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Use of third party email apps such as Apple Mail, Android Mail and Outlook are not allowed. You must access your CCAD email on the web at mail.ccad.edu on desktop or laptop computers, and using the Gmail app on your mobile device. Click here to learn about using the Gmail mobile app.
You may not set up automatic forwarding from your CCAD email to another account.
Access Google Calendar by clicking the all apps button at the top right of Gmail, or by going to calendar.ccad.edu.
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Click here for Moodle documentation and instructions on our help site.
Click here for Moodle video tutorials to get you started setting up your class.
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Google Workspace
Along with Gmail and Google Calendar, your CCAD Google account also gets you access to a powerful suite of Gmail apps, which you can access by clicking the all apps button at the top right of Gmail. CCAD accounts have access to full Google Workspace for Education Plus features.
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You can place on-campus calls to faculty, staff, and campus offices simply by dialing the correct 4-digit extension number.
To place an off-campus call dial '8‘8', followed by the area code and 7-digit number. Please note that you You will not hear a second dial tone after pressing ‘8'8'. For long distance calls you will need to dial 9-1- plus the dial ‘8’ and then '1’ followed by the 3-digit area code and 7-digit number.
Voicemail
You can access your voicemail and control various functions on your phone using the Cisco Jabber application installed on your CCAD computer. Click here for instructions to use Cisco Jabber.
You can also check voicemail on the phone in your office. Click here for instructions to set up and use voicemail on your desk phone.
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