Voicemail
For added convenience You’ll now receive a copy of your voicemail in your CCAD email inbox!
When you delete voicemails from your email it will not delete them from the system however, so to prevent your voicemail quota from filling up you’ll still need to periodically log into Jabber, call into the voicemail system, or check voicemail on your desk phone and delete your voicemail messages.
Checking voicemail using Cisco Jabber
All CCAD-issued faculty and staff computers have the Cisco Open Cisco Jabber application installed. Open Jabber and sign in using your CCAD email credentials.
Once you are signed in, click the Voicemail button on the lefthand menu bar.
Your voice messages will be listed here. You will see who sent it, the duration, and the time it was received. Click the play button to play the voicemail through your computer. You click to select the voicemail and press the Delete key to delete it. Use Ctrl+click (Windows) or Cmd+click (Mac) to select multiple messages, or Shift+click to select a range of messages.
Checking voicemail from an outside line
On any phone, dial 614.222.3200
When the auto-attendant starts to speak, press the * key
When asked for your ID, enter your 4-digit extension and press #
When asked for your PIN, enter your PIN and press #
If you don’t remember your PIN or it isn’t working, call the IT Help Desk and we can help you reset it.
After three incorrect PIN attempts, your voicemail will be locked for half an hour, and then automatically unlock. You can still check your voicemail using Jabber even when locked.
If you have any new messages, the prompt will then state how many messages you have and will begin playing the messages.
If you don’t have any new messages, press 3 (to listen to old messages) , then press 1 (to listen to saved messages).
While a message is playing, press:
1 to Skip Back (rewind 3 seconds)
2 to Pause or Resume
3 to Skip Forward (jump forward 3 seconds)
4 for Slow Playback
5 for Message Summary
6 for Fast Playback
7 to Decrease the Volume
8 to Reset the Volume
9 to Increase the Volume
After message playback, press:
1 to Skip
4 to Repeat
5 for Message Summary
6 to Forward the message (send a copy) — just enter the person’s 4 digits extension to forward to a CCAD number.
7 to Delete
8 to Reply
9 to Save
Checking voicemail directly on your office phone
Press the Voicemail button on your phone (it looks like a tape cassette).
Enter your PIN and press #
If you have any new messages, the prompt will then state how many messages you have and will begin playing the messages.
If you don’t have any new messages, press 3 (to listen to old messages) , then press 1 (to listen to saved messages).
While a message is playing, press:
1 to Skip Back (rewind 3 seconds)
2 to Pause or Resume
3 to Skip Forward (jump forward 3 seconds)
4 for Slow Playback
5 for Message Summary
6 for Fast Playback
7 to Decrease the Volume
8 to Reset the Volume
9 to Increase the Volume
After message playback, press:
1 to Skip
4 to Repeat
5 for Message Summary
6 to Forward the message (send a copy) — just enter the person’s 4 digits extension to forward to a CCAD number.
7 to Delete
8 to Reply
9 to Save