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Packard Library • 614.222.6174 • helpdesk@ccad.edu
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The IT Help Desk
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is located in
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the Packard Library in the ground floor of the Canzani building. IT Help Desk Technicians are available
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Mon-Fri from 9AM - 5PM for drop-in or scheduled IT needs, and
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student-workers at the front desk
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are available to help with troubleshooting technology.
See
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the services we offer below, or email us at helpdesk@ccad.eduto submit a ticket.
For urgent issues, like
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problems with A/V
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systems during class time, please call us at 614.222.6174.
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IT Help Desk
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Hours
Summer 2023 Hours
Monday – Thursday 8am9AM - 8pm5PM
Friday 8am-5pm
Saturday 8:30am-12:30pm
9AM - 1PM, Phone Support Available 1PM - 5PM
Saturday & Sunday Closed
Help Desk Services
The Help Desk can provide assistance to Students, Staff, & Faculty who need assistance with the following.
Service (click for help getting started) | URL to access service |
|---|---|
CCAD email | |
Moodle | |
Self Service | |
My CCAD | |
Wireless printing | print.ccad.edu (only available on ARTNET WiFi) |
Adobe Creative Cloud | creativecloud.adobe.com/creativecloud/desktop-app.html |
Classroom A/V systems | |
Hardware and software issues | |
Office phones and voicemail | |
Microsoft Teams | |
Office 365 | |
Campus WiFi | ARTNET, GUESTNET, Eduroam |
PrintersScanners |
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We cannot do in- or out-of-warranty repairs, we can only offer diagnostic services. Repair must be fulfilled by the vendor or manufacturer of the device. |
Digital Print Lab Services
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