IT Help Desk | Services & Hours
- Eileen Galvin
- Former user (Deleted)
- License Management
- Former user (Deleted)
Packard Library • 614.222.6174 • helpdesk@ccad.edu
The IT Help Desk is located in the Packard Library in the ground floor of the Canzani building. IT Help Desk Technicians are available Monday to Friday for drop-in or scheduled IT needs, and student-workers at the front desk are available to help with troubleshooting technology. The IT Help Desk also provides limited support hours on Saturday for Saturday Morning Art Classes.
See the services we offer below, or email us at helpdesk@ccad.edu to submit a ticket.
For urgent issues, like problems with A/V systems during class time, please call us at 614.222.6174.
IT Help Desk Hours
Monday – Thursday 8:00 a.m.–6:00 p.m.
Friday 8:00 a.m.–5:00 p.m.
Saturday 8:30 a.m.–12:30 p.m.
Sunday Closed
Help Desk Services
The Help Desk can provide assistance to Students, Staff, & Faculty who need assistance with the following.
Service (click for help getting started) | URL to access service |
|---|---|
CCAD email | |
Moodle | |
Self Service | |
My CCAD | |
Wireless printing | |
Adobe Creative Cloud | |
Classroom A/V systems |
|
Hardware and software issues |
|
Office phones and voicemail |
|
Microsoft Teams | |
Office 365 | |
Campus WiFi | eduroam, GuestNet, DeviceNet |
Scanners |
|
We cannot do in- or out-of-warranty repairs, we can only offer diagnostic services. Repair must be fulfilled by the vendor or manufacturer of the device.