Office phones

A picture of the phones used on campus.
Cisco IP 7800 Series telephone

 


Soft keys

The functions of these keys changes based on the screen your phone is currently on. The label immediately above the key describes its function.

A picture of the phone with a red box outlining the soft keys

 

Set up voicemail for the first time

  • Press the Messages button or dial the internal voicemail phone number 3200

  • Enter the first time enrollment password followed by # = 112233#

  • Follow prompts to:

    • Record your name - press # key as soon as you say your name

    • Record a greeting – press # key as soon as you say your greeting

    • Set a new password (PIN) (minimum 6 digits, may not be the same number or sequence such as 123456)

 

Enter the voicemail system from other location

  • Press the Messages  button or dial the internal voicemail phone number 3200 or 614.222.3200 from an outside line

  • Press the * key when voicemail answers

  • Enter your ID (extension), then press # key

  • Enter your password, then press the # key

 

Basic voicemail commands

  • Press the Messages  button or dial the internal voicemail phone number 3200

Press…

In VM Box:

During Message Playback:

After Message Playback:

Press…

In VM Box:

During Message Playback:

After Message Playback:

1

Hear new messages

Rewind

Skip

2

Send new message

Pause or resume

 

3

Review old messages

Fast-forward

 

4

Set up options

Slow Playback

Repeat

5

 

Message summary

Message summary

6

 

Fast Playback

Forward

7

 

Decrease volume

Delete

8

 

Reset volume

Reply

9

 

Increase volume

Save

*

Cancel or back up

 

 

#

Skip or move ahead

 

 

 

Place a call

Internal

  • Start by lifting the handset or pressing the Speaker button, line button or New Call soft key

  • Dial the 4-digit extension

External

  • Start by lifting the handset or pressing the Speaker button, line button or New Call soft key

  • Local (any 614- number): Dial 8 + 7-digit number

  • Long distancenumber: Dial 8 + 1 + 10-digit number

 

Forward all calls

Enable forwarding

  • When the phone is idle, press the Fwd All soft key

  • Enter the number, OR press the Messages button for sending calls directly to Voicemail

Disable forwarding

  • Press the Fwd All soft key

 

Conference call

While a call is in progress, press the Confrn soft key and then dial the number you wish to add to the call.

  • After the party answers, press the Confrn soft key to bring the parties together

Add Additional Parties

  • Repeat the above steps, adding up to 8 parties to the call

Reconnect to Conference When Called Party Can’t Join

  • If the person you attempt to bring into the conference is not available, press the EndCall soft key and the Resume soft key to return to the original call

 

Directories

  • To view the Personal or Corporate Directories, press the Directories button

  • Scroll to the directory that you would like to view and press the Select soft key

  • To place a call to one of the phone numbers from within the directory, press the Dial soft key if the number can be dialed as it appears

  • Press the EditDial soft key, edit the dialed number to include the outside access code, then press the Dial soft key if it’s an external number