IT Help Desk | Services & Hours

 

Packard Library • 614.222.6174 • helpdesk@ccad.edu

The IT Help Desk is located in the Packard Library in the ground floor of the Canzani building. IT Help Desk Technicians are available Mon-Fri from 8AM - 5PM for drop-in or scheduled IT needs, and student-workers at the front desk are available to help with troubleshooting technology.

See the services we offer below, or email us at helpdesk@ccad.edu to submit a ticket.

For urgent issues, like problems with A/V systems during class time, please call us at 614.222.6174.


IT Help Desk Hours

Monday – Thursday 8AM - 6PM
Friday 8AM - 5PM
Saturday 8:30AM - 12:30PM

Sunday Closed

Help Desk Services

The Help Desk can provide assistance to Students, Staff, & Faculty who need assistance with the following.

Service (click for help getting started)

URL to access service

Service (click for help getting started)

URL to access service

CCAD email

links.ccad.edu/mail

Moodle

moodle.ccad.edu

Self Service

ss.ccad.edu

My CCAD

my.ccad.edu

Wireless printing

print.ccad.edu

Adobe Creative Cloud

creativecloud.adobe.com

Classroom A/V systems

 

Hardware and software issues

 

Office phones and voicemail

 

Microsoft Teams

microsoft.com/microsoft-teams/download-app

Office 365

office.com

Campus WiFi

eduroam, GuestNet, DeviceNet

Scanners

 

We cannot do in- or out-of-warranty repairs, we can only offer diagnostic services. Repair must be fulfilled by the vendor or manufacturer of the device.