WebEx Softphone - User Guide
WebEx by Cisco is a softphone app that allows fulltime faculty and staff to make and receive phone calls with their work number on their CCAD-issued computer. It also allows users to check and manage voicemail, and forward calls.
To launch the WebEx softphone client on a Windows computer, open the Windows menu at the bottom left of your screen, type “webex”, and open the WebEx app from the search results. On a Mac, open Finder at the bottom left of your Dock, go to the Application folder, and open the WebEx app.
- 1 Make calls
- 2 Call Forward
- 3 Voicemail
- 4 What’s my number?
- 5 WebEx settings
- 5.1 Audio
- 5.2 Notifications
- 5.3 Devices
Make calls
Click the Keypad button from the menu on the left. Click the numbers on the keypad or type numbers on your keyboard to dial phone numbers. You can also search for colleagues by typing their first or last name.*
*using the phone directory to search for colleagues is a work in progress until we complete the phone system upgrade. In the meantime, call them using Microsoft Teams.
To place a call, click the Audio button below the keypad or press the Enter key after typing the number.
While WebEx supports video calls between CCAD numbers, it doesn’t have nearly as many features as Microsoft Teams or Google Meet, such as chat and file sharing. Use WebEx for audio calls only.
Call Forward
To forward your calls to another number, click the Call Settings button at the bottom left and then click Open Call Preferences.
Click the + button under the Call Forward section, type the 10-digit number, and press the Enter key. This will save the number for future use.
Change the Call Forward drop down from Do Not Forward Calls to the number you just entered. Click the Save button below.
To turn off call forwarding, click the Call Settings button at the bottom left of WebEx and change the Call Forward drop down back to Do Not Forward Calls.
Voicemail
Click the Voicemail button from the menu on the left. Any voicemail you have received will appear here, and a copy of your voicemail will also be attached and emailed to your CCAD address. The blue number indicates how many messages you haven’t listened to yet. These messages will also appear bold in the list and have a blue dot to the right of them. The caller ID, date, and length is shown next to each message.
You can also right-click messages to play the message, call back, delete, or mark as read.
Mouse over or click messages to reveal buttons to quickly play the message or to open a new window showing more detailed information such as what time they were received, the number of the caller. You can also play the message here, skip to specific parts of the message, or call the number back.
What’s my number?
Forgot what your work number is? Click your profile circle at the top left of WebEx and click Edit Profile. Listed under your email address is your work number.
WebEx settings
Click your profile circle at the top left of WebEx and click Settings. In this guide we’re only going to focus on Audio, Notifications, and Devices.
Audio
In Audio settings, you can select and test the audio devices for your speaker and microphone.
Notifications
In Notifications, you can choose the ringtone that is used when you receive calls.
Devices
In Devices, uncheck the first box labeled Ultrasound.